What you need before you can call or text
Calling needs three things: an active Pipelio Pro plan, at least one phone number, and calling balance. Texting needs Pro and a number; it does not need calling balance until you go past your included text credits.
The checklist
| You need | Why | How |
|---|---|---|
| An active Pipelio Pro plan | Calling, texting and numbers are part of Pro | Upgrade to Pipelio Pro |
| At least one phone number | Calls and texts go out from your own number | Buy a phone number. Your first one is included |
| Calling balance | Calls are paid per minute from a prepaid balance | Add calling balance and set up auto top-up |
Texting also needs Pro and a number. Texts use your monthly text credits first, then your calling balance. See Text credits and charges.
What the messages mean
| Message | What to do |
|---|---|
| Subscribe to Pipelio Pro to start calling. Your first phone number is included free. | An admin upgrades the workspace |
| Buy or claim a phone number in Settings first. | An admin buys a number in Settings, Phone numbers |
| Your calling wallet is empty. Top up in Settings to keep calling. | An admin adds calling balance in Settings, Billing |
| Your last payment failed. Update your card in Settings to keep calling. | An admin updates the card in Settings, Billing |
| Your subscription has ended. Reactivate in Settings to keep calling. | An admin reactivates the plan |
If you are not an admin, these messages mean you should ask your workspace admin.
Last reviewed October 1, 2026.
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Still need help?
In Pipelio, open Support at the bottom of the left sidebar and send a message. Workspace admins can message support directly; other teammates should ask their admin. Include what you clicked, what you expected, and the exact words of any message you saw.