Record a call outcome
When a call ends, pick an outcome such as Interested, Voicemail or Call back. Some outcomes set up the next step for you, like a retry or a callback date.
Pick an outcome
After each call, choose what happened. New workspaces start with these outcomes; your admin may have changed the list.
| Outcome | What Pipelio does next |
|---|---|
| Interested | Records the outcome |
| Not available | Tries the lead again after 48 hours, up to 4 attempts |
| Voicemail | Tries the lead again after 48 hours, up to 4 attempts |
| Wrong number | Stops calling that one number. The lead's other numbers are not affected |
| Call back | Asks you for a callback time, starting at 2 days from now at 9:00 |
| Do not call | Marks the lead so Pipelio does not contact it |
| Not interested | Records the outcome |
Other things you can do
Tag this call to add tags such as Interested or Gatekeeper.
Drop a voicemail to leave a recorded message. See Record voicemail drops.
If saving the outcome fails, choose Retry saving.
Fix an outcome later
Open the call in Dialer, Call logs to record or correct an outcome after the fact.
Last reviewed October 1, 2026.
In Pipelio, open Support at the bottom of the left sidebar and send a message. Workspace admins can message support directly; other teammates should ask their admin. Include what you clicked, what you expected, and the exact words of any message you saw.