Find and play call recordings
Every answered call is recorded. Play recordings from the lead page, the Inbox conversation, or Dialer, Call logs.
Where to find them
On the lead page: choose Play call recording at the top. If the lead has several, the button shows how many.
In the Inbox: open the conversation and play the call in its history.
In Dialer, Call logs: filter by Has a recording.
What is recorded
Pipelio records every answered call, incoming and outgoing. Calls that were not answered have no recording.
Recording laws differ by state. Some states require everyone on the call to agree to be recorded. Check the rules that apply to you.
Last reviewed October 1, 2026.
In Pipelio, open Support at the bottom of the left sidebar and send a message. Workspace admins can message support directly; other teammates should ask their admin. Include what you clicked, what you expected, and the exact words of any message you saw.