How-to

Call logs and agent reports

Call logs lists every call with its result, outcome and recording. Agent reports shows each caller's dials, connects, talk time and active time for a day, week or month.

Who can do this: Everyone sees Call logs. Agent reports are for admins.
Plan: Pipelio Pro

Call logs

In Dialer, open Call logs. Filter by incoming, manual outgoing, campaign outgoing, or Has a recording.

Result is what the phone network reported, such as answered or no answer.
Disposition is the outcome the caller picked.

You can record or correct a call's outcome here after the call.

Agent reports

In Dialer, open Agent reports (admins). Choose a day, week, month or custom range, and filter by agent or campaign.

Tiles show Total dials, Unique contacts, connected calls, Connect rate, talk time, voicemails, texts sent, leads created and active time. The table breaks these down by agent. Use Export CSV or Print / Save as PDF to share it.

How active time is measured

Pipelio counts time a teammate is signed in with Pipelio open. A minute counts as active when the Pipelio tab is visible and there was mouse, keyboard, scroll or touch activity in the last 5 minutes. Active % is active minutes divided by signed-in minutes.

Last reviewed October 1, 2026.

Still need help?

In Pipelio, open Support at the bottom of the left sidebar and send a message. Workspace admins can message support directly; other teammates should ask their admin. Include what you clicked, what you expected, and the exact words of any message you saw.