Add calling balance and set up auto top-up
Admins add balance in Settings, then Billing, using the card on file. Auto top-up refills the balance automatically when it drops below an amount you choose.
Add balance now
Open Settings, then Billing.
In Calling balance, choose Top up.
Choose $10, $25, $50 or $100, or enter an amount in Or custom amount. Each option shows roughly how many outgoing minutes it buys.
Confirm. The amount is charged to your card on file.
Top-ups must be between $5 and $1,000.
Set up auto top-up
In Calling balance, choose Set up auto-top-up.
Under When balance drops below, choose $1, $2, $5, $10 or $20.
Under Refill amount, choose $10, $15, $25, $50 or $100. The refill amount must be higher than the threshold.
Save. The card shows the rule, which you can edit at any time.
Low and empty balance
Under $5, Pipelio shows a warning to top up.
At $0, Calling is paused. Top up to keep dialing. Teammates who are not admins see Calls are paused. Ask a workspace admin to top up.
You need an active Pipelio Pro plan to add balance.
Last reviewed October 1, 2026.
In Pipelio, open Support at the bottom of the left sidebar and send a message. Workspace admins can message support directly; other teammates should ask their admin. Include what you clicked, what you expected, and the exact words of any message you saw.