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Usage charges: calls, texts and phone numbers

Calls cost $0.04 a minute outgoing and $0.025 a minute incoming, rounded up to whole minutes. Texts past 250 credits a month cost $0.03 each, photos $0.08. Extra numbers are $3 or $5 a month. All are paid from your calling balance.

Who can do this
Admins
Plan
Pipelio Pro
UsagePriceCharged from
Outgoing call$0.04 a minuteCalling balance
Incoming call to a local number$0.025 a minuteCalling balance
Incoming call to a toll-free number$0.05 a minuteCalling balance
Text or photo within your 250 monthly creditsIncludedText credits
Text beyond your credits$0.03 per text segmentCalling balance
Photo (MMS) beyond your credits$0.08Calling balance
First phone numberIncluded with ProPlan
Each extra local number$3 a monthCalling balance
Each extra toll-free number$5 a monthCalling balance

How calls are counted

  • Each call is rounded up to the next whole minute, with a 1-minute minimum.

  • A call that never connects (busy, failed or no answer) is not charged. A call answered by a voicemail box is connected, so it is charged like any other call.

  • A single call stops when your balance runs out, and is limited to $10 of calling.

How texts are counted

See Text credits and charges. Long texts are split into segments, and each segment past your credits is charged.

See your charges

Open Settings, then Billing. Recent activity under your calling balance lists each charge and top-up. The Text messages card shows this month's text usage.

Last reviewed October 1, 2026.

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