Manage a lead's phone numbers
A lead can have several phone numbers. One is the main number. Add more with Add another number, and use each number's menu to make it the main number, edit it or remove it.
See the numbers
Open the lead. Its phone field lists every number. The number labelled Main is the one Pipelio uses by default.
Add a number
In the phone field, choose Add another number.
Enter the number and save. You see "Number added."
If the number is already on the lead, you see That number is already on this lead.
Change, edit or remove a number
Open the menu next to a number:
Make this the main number. You see Main number changed.
Edit this number to correct it.
Remove this number. You cannot remove the main number; make another number the main one first.
Numbers marked as wrong
When a call ends with the Wrong number outcome, that number is labelled Wrong number and Pipelio stops calling it. The lead's other numbers are not affected. A number marked wrong cannot be made the main number.
Numbers labelled "Saved earlier"
Some leads show numbers labelled Saved earlier. These were saved with an older method, for example through Add phone when creating the lead. You can click them to call, but you cannot edit, remove or promote them. To manage one fully, add it again with Add another number.
Last reviewed October 1, 2026.
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