Fix calling problems
Most calling problems come from a missing requirement (Pro, a number, balance), a blocked microphone, or a call already in progress.
The call does not start
| What you see | What to do |
|---|---|
| A message about Pipelio Pro, a phone number, your wallet or a payment | See What you need before you can call or text |
| A call is already in progress. | Finish or hang up the current call first |
| A prompt to confirm because the lead is marked Do Not Contact | Confirm only if you have a valid reason to call |
Microphone problems
If you see Microphone blocked or Microphone access is blocked. Allow it in your browser, then Retry.:
Click the lock or settings icon in your browser's address bar.
Allow the microphone for app.pipelio.io.
Back in Pipelio, retry the call.
Also check that the right microphone and speakers are selected in your computer's sound settings, and that no other app is using the microphone.
Calls end early
Each call is limited by your available calling balance. If your balance is low, top up or turn on auto top-up. See Add calling balance and set up auto top-up.
Incoming calls do not ring
Keep Pipelio open in a browser tab or the installed app.
Check your dialer status is not Do not disturb.
Check who the number is assigned to. See Assign phone numbers to teammates.
Still not working
Contact support and include the number you called, roughly when, and the exact message you saw. See Contact support.
Last reviewed October 1, 2026.
In Pipelio, open Support at the bottom of the left sidebar and send a message. Workspace admins can message support directly; other teammates should ask their admin. Include what you clicked, what you expected, and the exact words of any message you saw.