Contact support
Admins message the Pipelio team from Support at the bottom of the left sidebar, and get replies in the same place. Anyone, including people who cannot sign in, can email support@pipelio.io.
Message support
Choose Support at the bottom of the left sidebar.
On Messages, write what happened and send. "Send us a message and we will reply right here. No email needed."
Replies appear in the same place, and a dot on Support tells you there is a new reply.
If you are not an admin, you see Support runs through your workspace admin. Ask your admin to contact support for you, or email us.
Email support
Email support@pipelio.io. Use this if you cannot sign in, or if you are not a workspace admin. Send it from the email address on your Pipelio account so we can find your workspace.
Help us help you faster
Include:
what you were trying to do, and what you clicked,
what you expected, and what happened instead,
the exact words of any message you saw,
the lead's name or the phone number involved, and roughly when it happened.
What's new
The What's new tab in the same window lists recent changes to Pipelio. Anyone can read it.
Last reviewed October 4, 2026.
In Pipelio, open Support at the bottom of the left sidebar and send a message. Workspace admins can message support directly; other teammates should ask their admin. Include what you clicked, what you expected, and the exact words of any message you saw.