The Dialer: campaigns, call logs and voicemail
Switch the sidebar to Dialer to run calling campaigns, review every call in Call logs, and handle voicemail. Campaigns are available to workspaces on an active Pipelio Pro plan.
Open the Dialer
At the top of the left sidebar, switch from CRM to Dialer.
What is in it
| Section | Item | Who sees it |
|---|---|---|
| Calling | Campaigns | Everyone, when campaigns are available to your workspace |
| Calling | Call logs | Everyone |
| Calling | Voicemail | Everyone |
| Reports | Agent reports | Admins |
| Reports | Dialer reports | Admins |
| Configuration | Dispositions, Phone numbers, Call screen | Admins |
If you open an admin section without access, you see "This part of the dialer is managed by a workspace admin."
When Campaigns is missing
Campaigns appear when your workspace is on an active Pipelio Pro plan. Otherwise the Dialer opens on Call logs, and you may see:
Campaigns come with Pipelio Pro. An admin can upgrade the workspace.
Campaigns aren't turned on for this workspace. Contact support.
Call logs and Voicemail work either way.
Last reviewed October 1, 2026.
In Pipelio, open Support at the bottom of the left sidebar and send a message. Workspace admins can message support directly; other teammates should ask their admin. Include what you clicked, what you expected, and the exact words of any message you saw.